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  • Prevent the PostInstallDBSetup utility from breaking your Siebel 20 update procedure

    • 8 May 2020
    • Posted by: Maarten Pot
    • Category: CRM, Siebel
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    Each month Oracle releases a new update for Oracle Siebel CRM. In order to keep your environments up to date, it’s a good habit to automate this monthly rollout. With Siebel update 20.3, some changes were introduced in the installer of the Siebel Enterprise Server, which might result into exiting with a non-zero exit code. This might break your automated update flow, or the build of your Siebel Docker images. In this article I’ll describe the problem including a solution.

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  • An interview with the largest Siebel Partner in the Netherlands

    • 16 April 2020
    • Posted by: Maarten Pot
    • Category: CRM, Customer Experience
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    For this Partner Spotlight we talked with Remco van der Heijden, Siebel Practice Manager at Ebicus B.V. Ebicus has a Siebel CRM practice of about thirty consultants in the Netherlands and are currently working on more than ten Siebel CRM projects in Europe.

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  • Why I’m running Siebel on Docker

    • 11 February 2020
    • Posted by: Maarten Pot
    • Category: Geen categorie
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    It can take quite a bit of effort to spin up and keep a Siebel (lab) environment running with the latest Siebel CRM updates applied. To make it easier, I’ve been experimenting with Docker. In this article I’ll explain the main reasons why I’ve been running Siebel in Docker and I’ll discuss what Docker actually is. In the upcoming articles you’ll find more details on how to set up such a (lab) environment.

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  • User Behavior and Cookie Acceptance

    • 27 August 2019
    • Posted by: Maarten Pot
    • Category: Geen categorie
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    This blog is on the results of a study of user behavior and cookie acceptance on your website. Results show that both the type of cookie warning and the type of user have significant effect on whether users accept or decline your cookies.

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  • The key advantages of Oracle Sales Cloud Analytics

    • 7 March 2018
    • Posted by: ebicus_dev
    • Category: Sales Cloud
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    The Key advantages of Sales Cloud Analytics
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  • Process Mining Part I – A brief introduction

    • 27 February 2018
    • Posted by: ebicus_dev
    • Category: Big Data
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    Process Mining - a brief introduction

    Many organizations recognize the need to design, evaluate and understand their business processes. In the past decade, it has become commonplace for large organizations to use Business Process Modelling/Management (BPM) tools such as Oracle Business Process Management, enabling them to support and automate the processes that make their business tick. Simultaneously a big rise in Data Mining and Advanced Analytics has taken place. Organizations actively try to extract value from the data sources available to them.

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  • Discovering the Siebel IP 2017 sample environment

    • 8 February 2018
    • Posted by: ebicus_dev
    • Category: Siebel
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    Siebel IP 2017

    Last summer (2017) Oracle released the new Siebel IP 2017 version, with loads of new, mostly architectural changes. More agile, more elastic, more continuous delivery, more cloud ready and less SRF. Setting up a new IP 2017 full server environment proved to be somewhat difficult and time (and CPU/Memory) consuming. This made me wonder what the benefits would be in having a local sample environment.

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  • Security in Knowledge Advanced

    • 18 September 2017
    • Posted by: ebicus_dev
    • Category: Knowledge Management, Service Cloud
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    Security in Knowledge Advanced

    In this blog post I will get into details regarding the possibilities to create a security model in Knowledge Advanced. Every organization will run into the question who is allowed to see which part of the large set of information available. You probably do not want your customers to see all the information an agent has available. If an agent is allowed to offer a customer a maximum of 25% discount it does not mean the customer has to know this. A customer can be very happy when he is offered a 10% discount, although, when this same customer knows he can get a 25% discount and he only gets a 15% discount offered, you will not end up with a customer as happy as in the previous scenario, regardless the fact that you offered a higher discount rate. For the same reasons, you might not want to show all the information a mechanic has access to, to a call centre agent. Imagine the agent instructing a customer how to replace a coil in his microwave based on this information…

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  • 8 reasons to upgrade Service Cloud Knowledge Foundation to Knowledge Advanced

    • 18 September 2017
    • Posted by: ebicus_dev
    • Category: Knowledge Management, Service Cloud
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    8 reasons to upgrade Service Cloud Knowledge Foundation to Knowledge Advanced
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  • Let’s make Siebel great again!

    • 9 March 2017
    • Posted by: ebicus_dev
    • Category: Siebel
    3 Comments
    Let's make Siebel great again
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