An interview with the largest Siebel Partner in the Netherlands

For this Partner Spotlight we talked with Remco van der Heijden, Siebel Practice Manager at Ebicus B.V. Ebicus has a Siebel CRM practice of about thirty consultants in the Netherlands and are currently working on more than ten Siebel CRM projects in Europe.

 16 April 2020

Wij zijn verhuisd

What are your main Siebel CRM-related offerings and services?

Ebicus is your Dutch partner for the complete product lifecycle of Oracle Siebel CRM. With over twenty years of experience with large enterprise customers, our experts are an added value to your team. From business analyst to architect, from developer to administrator and from configurator to product owner: Ebicus has all the knowledge to tackle your challenges.

With Ebicus Managed Services, we can implement or optimize your CRM environment from beginning to end; or manage it over a longer period of time. Our goal is to assist you in creating memorable customer experiences by supporting you in implementing, integrating and managing the underlying IT solutions. Our consultants assist you in developing your entire customer journey, optimizing sales, service or marketing processes.

Consultants at Ebicus have a proactive approach, in-depth technological knowledge and a solid understanding of your business. What really sets us apart, is our flexibility. We are focused on adding value to your existing Siebel applications. By establishing long-term relationships, we give you the best advice possible.

Our consultants are experts on various services like OpenUI (front-end development), configuration, maintenance, integration, and upgrades. With our Ebicus Managed Services proposition we facilitate managed service (onsite, remote or a mix) to our customers.

We offer a UX Make Over Proposition: you can achieve considerable cost savings by facilitating your customers as much as possible. You can make great strides by using Siebel Open UI or UX solutions. After our UX Makeover, your business will be much more process-driven instead of your people simply filling in fields in the application.

We also offer a Siebel Transformation Program. In this program, we advise and execute on the Siebel environment and on how Siebel CX can fit into your strategy blueprint. Among others, we will discuss questions to get the most out of your Siebel investment.

  • What will our CX application landscape look like in five years?
  • How can we save costs on our Siebel application?
  • How can we be more Agile?

What are your key Cloud (SaaS, PaaS, IaaS) offerings and services that relate to Siebel CRM?

We offer transformation services from Siebel to Oracle Sales and Service Cloud. We also implement solutions that can be combined, or integrated with Siebel, such as Oracle Service Cloud, Oracle Sales Cloud, and especially Oracle Knowledge Advanced, Oracle Policy Automation and Oracle Eloqua.

What other products or innovations have you created that complement Siebel CRM?

We develop (mobile) applications and software on top of Siebel. Our portals give the Siebel user a more flexible way of working and provide integrations with other applications, in order to be more productive and deliver a better and more detailed service to the customer.

What recent Siebel CRM customer success stories do you have to share?

  • For several large enterprise customers, we were part of the Siebel IP 19 transition teams, architectural, functional and technical.
  • We completed a project where we integrated Oracle Service Cloud with Siebel.
  • For one of our automotive customers, we worked on a project where cars are connected to the Siebel environment for service purposes.
  • We are involved in a large project concerning the use of biometric data within Siebel.

What is your vision for Siebel CRM innovation and Digital Transformation?

We see that enterprise customers use Siebel as a key CRM solution in their sales, service and marketing offerings. The new features and functionalities that Siebel offers, play an important part in the continuity and innovation of these enterprise companies. The CRM world is changing rapidly, therefore we advise our customers to combine (Oracle) CX cloud products with their solid Siebel base. Integration is therefore an important key and transitions to the cloud can be encouraged this way. With our extensive knowledge and experience in Siebel, CX, Integration, and Cloud Technologies we are the partner of choice to enable Siebel users to realize their transition to the future.

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