Ebicus Managed ServicesRemote Competence Center
Do you use Oracle or Pega applications and you have already completed the initial implementation phase? Then you are probably looking for a stable situation. A phase where you get quick answers to all of your questions. Where change requests are picked up smoothly and are implemented swiftly. Of course, your budget is limited, but you are looking for continuity and flexibility. In this case the Ebicus Managed Services is for you. From our Ebicus Remote Competence Center (ERCC), we support you in carrying out operations, administration and development work. Of course, the ERCC meets demands the most stringent information security and we are ISO certified.
We share the knowledge of your specific environment within a group of experienced consultants in the ERCC. This guarantees maximum continuity, so we always can help you quickly and efficiently. You will be assigned a Primary Support Consultant. The PSC serves as your primary contact and coordinate our services. This prevents that you get the feeling of having to deal with different consultants. We will take away any burden.
We find it important that you get to your service levels. However they look like. Therefore, what we do for you from the ERCC always is customized. Depending on what you or your business expects. This may mean that we have much work to do for you at one moment, and the next moment a little. One of the advantages of our Managed Services: flexible upscaling and downscaling. And when it’s highly necessary? Then 24 × 7 is an option. We will arrange it.
Managed ánd Nearby
Are you pleased when you are redirected with your questions to some contact center in a country far away? We believe that we can only deliver that extra added value to you if we can occasionally meet face-to-face. Therefore, our consultants work from Halfweg (North-Holland). And we regularly visit you at your office, among your own colleagues. But of course you are also more than welcome at our Ebicus office.