From Siebel to Pega 

The challenge 

Over the past few years, we’ve seen a need develop at our current, large enterprise customers to meet customer expectations ever faster. The old, familiar CRM-environments and their connections appear to be a bottleneck. Companies are looking at new environments and talking about phasing-outs, complete migrations or some sort of scenario in between. Everything to ensure faster development, more use of newer features and full optimisation of processes; everything to fulfil the customer’s wishes. Generally, companies try to have processes from existing Siebel environments methodically transferred to a new Pega application, but how do you do this effectively? How do you ensure that the existing processes are translated completely to the new system? How do you handle differences between varying applications? In short, how do you ensure you don’t miss anything? 

How to? 

How to do this? And how to do this effectively? The best way to do this is through using experts with expertise in both applications and knowledge of the original enterprise environments. Ebicus’ professional consultants have the necessary expertise. We have developed an effective action plan to dismantle Siebel environments and implement a new Pega environment process by process. A few steps are crucial for this. To start, we select one specific business process that needs to be transferred. Subsequently, we’ll go through the following steps: 

  1. Gathering knowledge of the current setup, followed by a functional mapping and a data mapping for the new application 
  2. Actual migration of the data
  3. Building necessary functionality, where synergy with Siebel is of highest importance to guarantee an effective transfer 
  4. Elaborate testing, where the functional and technical areas are both tested intensively 
  5. Implementation and going live 

From Siebel to Pega-plan 

The benefits of such a plan with the underlying technical and functional expertise are almost self-explanatory. By taking a single process and starting migration and implementation in this way, successes and going live can be realised far quicker. Through using experts with knowledge of both applications, the average duration of such a transfer is drastically reduced. Additionally, these experts can perform the necessary quality assurance, which means that optimisations can be executed quickly. On top of that, the number of adjustments that often need to be made after testing will be minimised in an early stage. A pair of extra eyes will provide more speed, optimise quality and ultimate save in implementations costs, as consultants can perform multiple roles.  

Why Ebicus? 

Ebicus’ consultants can perform all of these roles. We provide and have provided expertise in the CRM market for over twenty years. Our certified Pega consultants are also certified specialists in Siebel. We know how to guide migration projects and have the necessary experience in the enterprise market. We have knowledge in both systems of integration, implementation, data migration, testing and going live and we know how to manage a project from A to Z. We even go a step further and offer functional and technical administration after going live. We supply the extra pair of eyes that can make your project team smaller, make migration more effective, increase quality and therefore save costs. Curious about our approach? Send an email to and we’d love to tell you all about it.