Ebicus Managed Services
Your Pega environment is up and running, the core Scrum teams are fully focused on further development, but there are constantly requests to generate new users, implement simple changes, give screens a different layout, adjust rights, or make a new report. In short, the demand for day-to-day support is increasing and development comes to a standstill. The demand for operational management is high, however, there is probably no budget to hire new employees for these comparatively minor jobs. How to approach this? Ebicus offers Managed Services for this challenge.
What is Pega Remote Managed Services
We offer our expertise at the customer office, and, if necessary, combine this with expertise from our Managed Services Center in Halfweg (near Amsterdam). By combining remote services with on-site support, an optimal mix is realized that is tailored to the specific customer situation. In this way, we can take over daily and incident management of the Pega application, so that the core development team is completely freed and can focus on its own tasks. Some of the activities we offer are:
• Help desk services
• 24/7 functional and technical application management
• Release maintenance and project-based extensions, including upgrades
• Full or optimized out-tasking services
• Integration services
• Expert services
• Occasional deployment of expertise in the event of unexpected capacity problems and/or substitutes of own administrators
The operational activities are scheduled in consultation weekly or biweekly. We are also always ready to take care of disruptions and incidents within the established SLAs. The application and all changes are mapped, and impact analyses are developed and agreed upon in advance before changes are made. You do not need to hire or train separate experts to perform these tasks, but only pay on a monthly basis for the hours of support you wish to purchase from Ebicus.
We have been specialized in managing and maintaining various CRM applications since 2000. Our experienced administrators have all the skills necessary to take care of your application administration. We offer our customers a range of services that fits with every phase in the life cycle of the application. Your IT department can rely on Ebicus specialists to support the incident management process. After all, you want the users of the application to be able to get back to work as soon as possible in the event of production disruptions or other incidents. We offer tailor-made solutions that meet your wishes regarding efficiency and cost-effectiveness.
It is important for the business to know that the application is under further development and that it will keep pace with changing circumstances and wishes. We understand better than anyone the art of finding balance between the continuity requirements of production environments and the constant pressure to develop applications ever further per release.