The Ebicus HistoryThis is where we come from
CRM IS HOT
We’re seeing a revolution in customer thinking; CRM is totally hot. According to Fortune Magazine, Siebel Systems – one of the first CRM providers – ranks among the fastest growing enterprises in the US. Jan and Huub, two former classmates from Nyenrode Business University, decide to meet for a beer at an Amsterdam café. They talk about starting up a company together.
Ebicus is officially launched on 1 April 2000, when Huub and Jan sign the Articles of Incorporation at the notary’s office. Soon after, Richard is the first employee to sign an employment contract with the firm. Ebicus, whose mission is to help companies implement their customer strategy, is created.
EDUCATION IS KEY
The desire to grow professionally is ingrained in our DNA. We want to be the best in our field, and this is only possible by being frontrunners in our area of expertise. Siebel invites us to become an Education Partner, making us part of a blue-chip group of international firms qualified to provide Siebel training programmes. It’s also the year Ebicus Academy, our internal training institute, is launched.
CUSTOMER INTELLIGENCE AND CLOUD
Huub and Jan realise that Customer Intelligence and CRM are inextricably linked; it’s time to start a Business Intelligence practice. We manage to find a number of thoroughbred BI gurus. We’re also one of the first firms in the Netherlands to launch a Cloud CRM practice in CRM On Demand.
THE ORACLE ERA
The Ebicus team has steadily grown to around 25 specialists. We have worked incredibly hard at building a solid reputation in Siebel, On Demand and Analytics. And then there’s the sudden acquisition of Siebel Systems by giant Oracle, which offers superb opportunities.
EBICUS MANAGED SERVICES COME TO LIFE
Technical implementation of a CRM system is one thing, but we see that our customers can also use our help after the initial go-live. This may involve long-term management services or a brief optimisation or consultancy project. In association with our first ERCC customer, Interpolis, we set up the Ebicus Remote Competence Center. This allows us to assist our customers even more flexibly and efficiently.
CRM NEVER STANDS ALONE
There’s no such thing as a CRM system without integration; after all, the customer is central to all processes. That’s our vision, at least, and it’s shared by our customers. We’re increasingly asked by our customers to help solve their integration problems. Oracle launches its Fusion strategy and our Fusion Integration practice is born.
TO ANSWER YOUR QUESTION
Again, we’re approached by a customer who’d like us to venture off the beaten track: how can they answer their customers’ questions as quickly and effectively as possible? It’s our first taste of implementing InQuira Knowledge Management, a key component in the service process. Shortly after – to our surprise – InQuira is incorporated into Oracle’s portfolio under the name Oracle Knowledge Management.
LOVE IS IN THE AER
The way we work is changing so fast! Of course, traditional desktop software continues to be essential for many of our customers, but there’s also a growing demand for mobile applications. One of our bright minds starts a spin-off company, AER, focused entirely on building mobile apps in addition to/on top of/based on Oracle CRM applications. We know that many customers will be delighted about this!
THE SWEET CX SUITE
Digital Transformation, Customer Experience, Journey mappings – these are the buzzwords in 2014. How can we help you create a seamlessly integrated digital customer journey? The Oracle CX Suite is continuously expanding with products like Oracle Policy Automation, Eloqua, Responsys, Service Cloud and Sales Cloud. We are early adopters, which sets us apart from the crowd. We can assist you throughout your entire customer journey, not just for one-off events. This way, we grow with you.
WORK HARD, PLAY HARD
It’s our 15th anniversary! We quite like a party at Ebicus, so this is one occasion we’ll definitely celebrate. At a spectacular evening held at the Harbour Club in Amsterdam, we look back on our recent history with former and current Ebicus professionals, customers and business relations. What a great party!
FRIENDS WITH BENEFITS
If you really want to put your customer first, you shouldn’t be influenced by your own product portfolio. You wouldn’t want us to recommend a certain brand if you’re better off with something else. This was the thinking behind Ebicus Ecosystem, a group of sister companies and partners that provide Customer Experience solutions. It’s better for you, our client, it offers perspectives to self-starting Ebicus prodigies and we don’t have to fob you off with a ‘no’. Now that’s what we call win-win!
What is the Ebicus secret ingredient? It's the Blue Blood running through the veins of each of our consultants. They are the people who help you reach you KPI's, your targets. So we of course idolize our 'Ebici' and we help them grow wherever they can. Like we already mentioned on this page "we work hard, we play hard.". For the tenth time in our history we went on our yearly, iconic Ebicus GOES ... a skiing trip to Austria really recharged everyone at Ebicus and get them back on their A games.