Sales, marketing and service departments will face several major challenges this decade. Market globalization and the increasing influence of the Internet mean that traditional customers and consumers are becoming more demanding, less loyal and harder to reach.
Periods of economic growth and decline are alternating with increasing frequency. These factors mean that you need to do several things:
- continually analyse, forecast and coordinate supply and demand;
- retain and increase your turnover and profits;
- structure your sales processes;
- integrate your service and sales efforts;
- centralize your customer records;
- continually match your sales forecasts to production plans.
These themes are important considerations for ambitious enterprises. Solutions for Business Intelligence, CRM and Demand Management are the enablers to help you realize your objectives.
Vocal individuals are increasing the pressure on government and semi-government institutions to improve their services and make them more efficient. CRM, in the form of portfolio management, and case management applications are currently being introduced in that sector.
Ebicus has observed these developments and responds to them by supporting its clients and helping them realize their corporate objectives using Oracle’s excellent CRM, BI and middelware solutions.
A desire for quality and a passion for the job are what drives Ebicus, as a full-service organization, to ultimately become the largest specialist Oracle CRM & BI IT management service provider in the Netherlands.